Bank of America on Tuesday agreed to pay $250 million in fines and compensation to settle claims the bank systematically double-charged customers fees, withheld promised credit card perks, and opened accounts without customer authorization.
Bank of America agreed to pay $100 million in restitution to harmed consumers and another $150 in civil penalties after the Consumer Financial Protection Bureau and Office of the Comptroller of the Currency said the bank violated a number of laws beginning in 2012.
Bank of America reaped hundreds of millions of dollars by charging multiple fees to customers who did not have enough funds in their accounts from February 2018 until February 2022, the CFPB said in a statement.
Consumers could not reasonably expect or understand they would be hit with $35 fees each time the bank declined to pay a single transaction, regulators said.
In a statement, Bank of America, helmed by CEO Brian Moynihan, said it voluntarily eliminated or reduced a range of fees last year.
The CFPB has launched a crackdown on a range of so-called “junk fees,” including overdraft and non-sufficient fund fees, it says lenders unfairly charge customers for banking services.
“These practices are illegal and undermine customer trust. The CFPB will be putting an end to these practices across the banking system,” CFPB director Rohit Chopra said in a statement.
Under sales pressure or seeking rewards, Bank of America employees illegally applied for and enrolled consumers, without their knowledge, in credit card accounts from at least 2012, the CFPB said.
The accounts represented a “small percentage” of new accounts at the bank, regulators said.
The bank, based in Charlotte, NC, also failed to make good on cash rewards and bonus points promised to tens of thousands of credit card customers, according to the CFPB.
In addition to paying penalties of $90 million to the CFPB and $60 million to the OCC, the bank agreed to update regulators on its compliance progress in a year.
“We voluntarily reduced overdraft fees and eliminated all non-sufficient fund fees in the first half of 2022. As a result of these industry leading changes, revenue from these fees has dropped more than 90 percent,” Bank of America said in a statement.
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